Terms of Service

Last updated: 9/16/2025

Acceptance of Terms

By accessing and using our hotel booking platform, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Booking and Reservations

  • All bookings are subject to room availability
  • Rates are quoted per room per night unless otherwise specified
  • Credit card details are required to secure reservations
  • Special requests are subject to availability and cannot be guaranteed
  • Group bookings may be subject to different terms and conditions

Payment Terms

  • Payment is processed through secure third-party providers
  • All rates are subject to applicable taxes and fees
  • Currency conversions may apply additional charges
  • Promotional rates may have specific payment requirements

Cancellation Policy

Cancellation policies vary by rate and may include:

  • Free cancellation up to 24-48 hours before arrival
  • Early departure fees may apply
  • Non-refundable rates cannot be cancelled or modified
  • Group bookings may have different cancellation terms

Check-in and Check-out

  • Standard check-in time: 3:00 PM
  • Standard check-out time: 11:00 AM
  • Early check-in and late check-out subject to availability
  • Valid photo identification required at check-in
  • Guests must be 18 years or older to check in

Guest Responsibilities

  • Respect other guests and hotel property
  • Comply with hotel policies and local laws
  • Report any damages or issues promptly
  • Ensure accuracy of booking information
  • Notify us of special accessibility requirements

Limitation of Liability

The hotel shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of our services, except as required by applicable law.

Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or other unforeseeable events.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the modified terms.

Contact Information

For questions about these Terms of Service, please contact us through our contact page or email us directly.

Terms of Service | Heritage Hotels